Mercia grew up in Gauteng and received her tertiary Education at High School Gerrit Maritz. In
1997 she qualified as a chef. She decided to make a career change and accepted a position in the collections industry in 1999.

Employed as a client liaison officer initially and discovering her passion in life she skilled herself as a call centre agent. In 2006 she was promoted and accepted a position as branch manager of the Western Cape branch. In 2009 she accepted a position at another debt recovery agent as client liaison officer. 

She served her clients well and built great relationships. In 2020, Vula Collections was formed under her leadership.

Director