We’ve developed a process and collection cycle that works. We use constant analytics and insights to keep it relevant, effective and able to yield excellent returns.
Our call centre is an inbound and not an outbound call centre. This means that our agents spend their time negotiating payments with debtors who are available to do so at that moment. This increases productivity and efficiency of our call centre. Our agents don’t have to dial numerous numbers to successfully connect with a debtor.
Optimised Process
We have built and automated our uniquely defined set of collection rules, calls to action, contact intervals and type of contact into our software. This creates one uniform process and ensures all our collection resources are applied.
Automated
Our server runs bulk processes like automated voice, letter, sms and email campaigns after hours. Even while the call center is closed, our system is in action, increasing our productivity to 24 hours per day.
Legal
In the event we are unable to recover a debt, the debtor will be listed on a credit bureau should the client wish to do so. In the event that our client chooses to continue with legal action, our attorneys will offer an affordable rate.
Vast Experience
Our staff are highly skilled and experienced, but they are also guided and lead in their collection efforts by our automated software. Our system prioritises, auto-dials debtors and assists them with taking the appropriate action.
Proven Strategy
By applying our vast experience we crafted a unique debt collection cycle that has proved to yield excellent returns. Constant analysis enables us to fine-tune our strategy and stay on the cutting edge.
By applying our vast experience we crafted a unique debt collection cycle that has proved to yield excellent returns. Constant analysis enables us to fine-tune our strategy and stay on the cutting edge.
